Refund policy

At Astral Cards and Games, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

  1. Eligibility for Returns:
  • Must be 30 days from order date.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. This excludes any card products.
  • Your item must be in the original packaging.
  • You must have the receipt, proof of purchase, or order number
  1. Non-Returnable Items:
  • Gift cards
  • Card Product
  • MTG Singles
  • Pkmn Singles
  1. Return Process:

To initiate a return, please contact our customer service team at astralcardshop@gmail.com within 30 days of receiving your item. Once your return is authorized, we will provide you with a return shipping label and instructions on how and where to send your package. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

  1. Refunds:

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

  1. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at astralcardshop@gmail.com.

  1. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at astralcardshop@gmail.com and send your item to: [return address].

  1. Shipping Returns:

To return your product, you should mail your product to: [return address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  1. Contact Information:

For questions related to returns and refunds, please contact us at astralcardshop@gmail.com. We appreciate your business and strive to ensure your satisfaction. If you have any issues or concerns, please do not hesitate to reach out to our customer service team.

Thank you for shopping with Astral Cards and Games.